In a strategic partnership arrangement with Dutch telecom giant KPN, Atos Origin took over operations of the KPN Datacenter. This allowed KPN to concentrate on its core business by taking over the provision of high performance IT operations.

Business Challenges

The 2001 data center outsourcing to Atos Origin delivered cost savings in must 6 months. But by 2002 KPN required further savings and wanted to focus on key targets:

• Inefficient and expensive end-user services
• Spiraling cost of applications ownership within its softwarehouse
• A 35% cost reduction in 3 years, across the datacenter, desktops and the Softwarehouse applications development unit

Solutions

• Process improvement resulting in consolidation at data center, platform and application level and fine-tuning billing environment
• Desktop: Migration to Windows XT halved costs of running desktops for 17000 seats
• Softwarehouse: Shift from legacy systems to integration of 80% of applications into the flexible BSS environment
• Additional 600 KPN staff transitioned to Atos Origin

Benefits

• 2 years in Atos Origin on target to deliver the 35% savings KPN needs while maintaining high service levels
• High business unit satisfaction
• KPN generating new revenues with billing, web-hosting and CRM services to the wider telecom market.
  

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