Business Challenges

• The effective exploitation of information at a strategic level
• A highly fragmented organizational structure and ill-defined business processes
• IT transformation and a commitment to working in partnership with Network Rail

Solutions

• A ten-year vision and rolling strategy
• A multidisciplinary working at all levels across Network Rail’s Information Management (IM) organization
• Mentoring, coaching, training and development to achieve the necessary senior skills and experience in-house
• One virtual database rather than 20,000 local databases
• Five IT business partners rather than 254 disparate suppliers
• 40 key business services rather than over 1,000 unrelated applications

Benefits

• IM is now represented at a strategic level and is considered a peer department within the Company
• A more open and honest environment
• Poor-performing contracts brought in-house, producing direct savings of around £5m and a further £1m in annual savings on third party costs
• SLA performance has improved from 60% to 90%
• The average time to resolve faults has reduced by 80%
• Marked improvements in employee satisfaction levels
  
  
  

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