RENFE’s objective as a public company dependent on the Ministry of Public Works is to exploit the National Integrated Train Network that transports both people as well as merchandise. Within its traveling activity, RENFE transports more than 480 million people per year, with revenue of over 1,000 million Euros. Of this number, 440 million travelers use the commuter trains network, which is considered to be one of the most modern in Europe.
"This is a very innovative solution that allows us to better control fraud and, at the same time, gather accounting information and statistics on the use of services, thereby helping us in the making of critical decisions to improve processes’ efficiency. It also allows us to add on functions that can translate into better quality service."
Miguel Antón, Commuter Information Systems Director, RENFE.
Business Challenges
Design and implement in Barcelona’s commuter trains, a mobile solution to enable:
- Ticket inspection and control
- Issue and payment of fines
- Wireless detailed information transmissions to the central information systems
Solutions
- A solution based on mobile terminals with the core in an HP iPAQ 5550 mobile device mounted on a Lancell Station, communicating through Wi-Fi
- Designed with an open design to incorporate new devices as well as new functions
- Based on a scalable architecture that allows it to be extended to other commuter centers.
Benefits
- Fraud reduction through greater ticket control
- More precise and better statistics on the use of Renfe’s services, inspection and fraud
- Higher revenue
- More efficient control mechanisms
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