The Vehicle and Operator Services Agency (VOSA) is the UK Government agency responsible for improving safety and environmental standards on the roads. In 2002, working with Atos Origin, VOSA forged an innovative new partnership which is leading the industry as a blueprint for outsourcing services in years to come.
"We have found a partner with whom we can share the real risks and rewards of our business. Atos Origin has helped us radically alter the way VOSA works."
Jeff Belt, Finance and Partnership Director, VOSA
Business Challenges
As road usage continues to rise, the aims of VOSA are to improve road safety, reduce the number of deaths and serious injuries on the roads, and reduce the level of vehicle-related crime. Key to these activities include statutory testing of Heavy Goods Vehicles and Public Service Vehicles, roadside and other spot checks, licensing and registering HGV and PSV operators, and carrying out specialised inspections of other types of vehicles. Challenges facing VOSA:
- Rigid outsourcing arrangements made it difficult to evolve their IT infrastructure in line with business needs.
- Required a relationship allowing more commercial flexibility.
Solutions
- A new Service model enabling teams to monitor progress across projects, with a clear process for managing and escalating risks.
- Ability to prioritise and focus resources where needed.
- Systems architecture allowing flexibility to evolve for future business and technical initiatives.
Benefits
- A major change program to help VOSA achieve Government-driven targets to reduce the number of serious accidents on Britain’s roads and reduce levels of vehicle-related crime.
- Shared risk and reward
- The governance model devised Atos Origin has been so well received that the same disciplines are being adopted by all BOSA projects, regardless of whether they are IT-related or not
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