“I have been particularly impressed that Atos Origin was at all times willing to adopt a flexible approach and was committed to jointly working with Birmingham to ensure that the business benefits were maximized.”
Eman Al-Hillawi
Electronic Document Management System Project Manager,
Birmingham City Council

England’s largest local authority, Birmingham City Council, covers 40 wards and over a million residents. Always looking for ways to improve its service, the Council aims to be one of the most effective in England, recognized for excellent services and efficient use of resources. The Council’s new corporate IT strategy is designed to allow more web-based contact with customers and business partners, with the internet seen as a primary channel for Council services.

Business Challenges

• Huge range of documents handled ranging from architectural plans to electronic images
• Complex processes for collecting, copying and transporting, as well as storing and retrieving, planning documents were time-consuming and prone to error
• The existing system could not support the Council in meeting the Government’s local authority electronic delivery targets
• Enable the public to view planning information online rather than visiting Council offices

Solutions

• Documentum’s Enterprise Content Management platform (ECM) reduced public application processing time and enabled the public to view planning information
• Documentum integrated with the Council’s Lotus Notes email services, so email correspondence could be imported
• Captiva’s Input Accel scanning and forms processing software
• Cimmetry’s AutoVue Professional viewing software

Benefits

• Increased speed of access to the right information at the right time, saving money and providing a better service to customers
• All documents can be consolidated into a systematic file structure
• Staff will be able to spend more time working with the actual content rather than trying to access and retrieve it
• Easier collaboration with contractors 
• Customers get improved service and greater security

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