The Government Gateway is the e-government ‘Champion Asset’ to allow businesses and citizens to communicate and transact with government departments electronically. It delivers online services to an astonishing range of government departments, public bodies, local authorities and millions of citizens. At the heart of this pan-government service is an Atos Origin IT solution that delivers totally secure access for over 11 million people and 99.99% proven availability.

Business Challenges

• To be the managed service provider, coordinating, managing and delivering the full breadth of Government Gateway services
• The management of a new delivery platform, the development of existing and new services tailored to the needs of local councils or national entities like HM Revenue & Customs, as well as stakeholder management
• To help drive forward the proliferation of Government Gateway services to more national bodies, local bodies and citizens
• Delivering demonstrable value for money, exemplified by best practice and proven by increased take up of the services

Solution

• Secure Data Centre Hosting, operational support and a 24/7 Service Desk
• Customised service enrolment, registration, payment, transaction management, alerts, and printing
• Major project and programme management, including functional enhancements and the introduction of scalable architecture to grow with future capacity demands
• A full range of Service Management activities including Incident, Problem, Change and Release Management and IT Service Continuity Management 
• Full responsibility for third-party management

Benefits

• Streamlined operations and greater focus on core business objective to lead the expansion and development of technology services within Transformational Government
• Atos Origin, the EDT and Microsoft are able to combine their strengths and knowledge from industry and the public sector, under the auspice of ‘enGage’, to drive forward the future vision and roadmap of the Government Gateway
• Cost reductions for public sector organisations to e-enable services
• Single sign-on facility and joined-up transactions across government
• The ability to handle millions of transactions securely and with complete confidence

“…the Government Gateway is a major government asset and, with over 11 million users, it has become a linchpin in the delivery of public sector e-services to citizens and businesses alike. We have achieved this by focusing on the quality of the service provided to our customers whilst keeping up with ever-changing requirements to ensure the Government Gateway is well positioned for the future and continues to be at the heart of the Transformational Government agenda.”
Chris Haynes, Director of e-Delivery Team, Cabinet Office (July 2007)

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