Business Capabilities
Atos Origin offer best-of-breed market leading solutions in Service Level and Performance Management, Network Management and Service Management (including Trouble Ticketing). Our long and broad experience in the telecom industry means we can contribute at many different levels within operators. Our in-depth knowledge of industry-specific solutions and the issues and challenges that operators face means that Atos Origin is always able to respond to the ever-changing situations in our clients’ business and technology lifecycles.
Service Approach
Our Service Assurance services include the following key areas:
- Service Level Management Solutions - Providing Customer Service & Network Operation staff with a system to define, measure and assure the Quality Level and Performance of complex Telecom Services provided, received, managed; Atos Origin SLM solutions are addressing issues like:
- Cutting costs and optimizing service resources (Capacity Planning);
- Assuring agreed Quality of Service is delivered/received
- Assuring service resources are performing as expected
- Increasing customer retention and supplier management
Service Providers get the ability to report and manage on effective service level & performance delivered to customers keeping, at the same time, the ability to optimize the use of costly network resources.
- Performance Management Solutions - Providing Network Quality staff with a system to collect, analyze and report on GSM/GPRS/UMTS Performance; provide Network Operations staff with a system to collect, analyze and report on Telecom Equipments Performance. Atos Origin operates for all major Italian customers, since 1995, delivering complex Network Performance Management solutions based on market-leading platforms, ranging from traditional wireline to innovative wireless technologies.
Our services include:
- Network Traffic & Quality KPI definition/support in a multi-technology and multi-vendor environment (wireline/wireless)
- Data collection, validation, transformation and loading
- Data Model creation and evolution
- Out-of-the-box and custom Reporting
- Network Management Solutions - Providing a single view, fully integrated and automated fault management system. Service level views are constructed through event correlation and event enrichment to assist rapid fault resolution.
Business benefits are:
- Increased Service Availability trough Proactive Fault Management and mean time to respond and repair (MTTR) reduction
- Automatic Trouble Ticket Management
- SLA management
Our Service Assurance services are provided through a Service Level & Performance Management Competence Centre for presales activities, solution design and delivery activities.
Our certified consultants ensure the delivery of adequate service levels to our Telecom customers, implementing complex evolutionary projects.
